If your NetStamps print incorrectly due to a printer error, you can reprint immediately after the print occurs from the Mail tab or later from the History tab in the Stamps.com Online app. Endicia will reprint NetStamps for no additional charge.
If your NetStamps print incorrectly due to a printer error, you have a chance to reprint without purchasing another sheet.
Print On Options
When processing a reprint, you must use the same print material used on the original print. For a list of compatible print materials, refer to our Print On Options.
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Click Reprint, which appears at the top of the page after your initial print.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details disables the Reprint feature and you will need to request a postage refund.
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Check the box to certify that the misprinted postage will never be used.
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Click Continue.
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Select the correct printer and paper tray, then click Print in the Reprint Postage window.
Subscription Plan Requirement
This feature is not available for all subscription plans. If you would like to use this feature but cannot access it as described here, you will need to upgrade your plan.
Visit our plan pricing page to see what features are available with our current plans. To upgrade your plan, go to the profile menu in your account and choose Mange Account > Subscription Plan.
When reprinting from the History tab, each Stamps.com carrier has a specific window for processing reprints. Please review the table below to ensure you are within the reprint timeframe window for your carrier.
Carrier |
Reprint Window |
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USPS |
24 hours |
UPS |
90 days |
Fedex |
Reprint requests can be made within 12 hours of the original print or until 11:59:59 PM of the print date. |
DHL |
90 days |
All other carriers |
90 days |
Note
Once the reprint window for your carrier has expired, you will no longer be able to request a reprint. To submit a refund for your print, see How to Request a NetStamps Refund.
To reprint shipping NetStamps from the History tab via Stamps.com online:
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details disables the Reprint feature and you will need to request a postage refund.
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Go to the HISTORY tab.
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Select the print you want to reprint and click Reprint.
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Enter the same serial number used on the original print, then click Reprint.
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Check the box to certify that the misprinted postage will never be used, then click Continue.
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Select the correct printer and paper tray, then click Print in the Reprint Postage window.