If your envelopes don't print correctly and you cannot reprint, you can request a refund. USPS does not provide electronic refunds for non-trackable postage, which includes postage printed directly on envelopes. You must mail in your request for a refund.
There are three parts to requesting a refund:
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Select the envelope print or prints that need refunding in the app
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Print the prefilled refund request form
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Send in the form along with the misprinted postage
Before printing postage on an envelope, we recommend printing a sample to ensure your print settings are correct and the envelope is loaded properly.
To request an envelope refund:
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Check the box next to the individual envelope. Then click Continue.
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Certify the refund request by clicking Submit.
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Click Print Refund Request Form.
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Then click Done.
You are ready to gather your forms to mail.
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Sign the prefilled request form and enclose the following depending on your misprint:
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Misprint on the envelope: Include your signed form and the envelope with the error.
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No postage printed: Include only your signed request form. USPS handles these requests on a case-by-case basis.
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Mail your misprinted stamps and forms within 60 days of the postage print date to:
Attn: Misprint Refunds
4301 Bull Creek Rd
Ste 300
Austin, TX 78731-5937
Your refund request will be submitted to the carrier for approval once we receive the items above. You will receive an email notification when the carrier has processed your request. Your refund will be deposited into your account.
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Mail-in refund requests must be received within 60 days of the print date.
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Postage handled or returned to sender by the U.S. Postal Service is not eligible for refund.
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Refund requests are generally processed within 12 weeks of receipt of a claim.
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Endicia reports all fraudulent postage refund claims to the USPS to minimize fraud.