Insure Packages in Endicia

Package insurance protects you if your packages become lost, stolen, or damaged during transit. While most carriers include some amount of default coverage for lost/damaged packages, you may want additional insurance for packages that contain higher-value items. In Endicia, you can purchase insurance from our partner ParcelGuard™.

For details on the default coverage provided by different carriers and service classes, see the Carrier Loss & Damage coverage section at the end of this article.

ParcelGuard™

If you need more coverage than your carrier provides, you can purchase insurance from ParcelGuard directly through Endicia. Through our partnership with ParcelGuard, you'll receive discounted insurance rates* based on your account subscription plan.

  • Core: Up to 10% off insurance rates

  • Office: Up to 20% off insurance rates

  • E-Commerce and Multi-Location: Up to 40% off insurance rates

*Discounted rates in relation to the USPS Retail insurance rates.

When you insure a package with ParcelGuard, the insurance fee is included in the shipping cost you pay when your label is printed. ParcelGuard also features a streamlined online claims process. In the event of a lost or damaged shipment, filing a claim is now completely online. Submit your claim with one click.

Be sure to review the ParcelGuard Terms and Conditions before purchasing insurance.

Add ParcelGuard Insurance to a Package

To add ParcelGuard to a package:

  1. Configure your shipment with an eligible service.

  2. Add the amount you wish to insure to the Insure For field.

    MAIL_Config-with-ParcelGuard_MRK.png

    The amount you will be charged for the insurance will appear next to the field.

    Insurance Amount Cannot Exceed Package Value

    When you purchase additional insurance, the total amount cannot exceed the value of your package contents.

  3. Agree to the ParcelGuard terms and conditions.

  4. Continue creating your label like you normally would.

If you wish to cancel an insurance purchase after you have created the label (for instance, because the package will not be sent), please refund the shipment label. If you still want to ship the package, you can print a new label without insurance.

ParcelGuard Limitations

Certain items, like currency or perishables, cannot be insured. There are also certain products, such as mobile phones, televisions, and laptop computers, that can only be insured under certain conditions.

Here are a few noteworthy items that require Signature Confirmation services to qualify for ParcelGuard coverage:

  • Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc.) with a value of $500.00 or more must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service.

  • Laptop computers (including tablets computers, iPads, and similar electronics) must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature confirmation service are excluded from coverage in their entirety.

  • Mobile telephones (including cell phones, smart phones, and similar) must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature confirmation service are excluded from coverage in their entirety.

Please see the ParcelGuard Terms and Agreement for a full list of excluded items, special insurance conditions, and full details on destination countries that cannot be insured.

View Insurance Purchase History

To view your ParcelGuard insurance purchases:

  1. Go to the HISTORY tab.

    endiciahistorytab7920.png
  2. Open the Eligible For tab and select Insurance Claim.

    endiciahistorytabinsuranceclaimtab7920.png

    All of your orders with insurance will be displayed.

Included Loss & Damage Coverage

USPS and UPS include some default lost/damage coverage for most of their services. If the value of your shipment is covered by the default coverage amount, you don't need to purchase additional package insurance as the amount is already covered by the carrier. Review the sections below for details on each carrier's default coverage amounts and related ParcelGuard coverage limits.

USPS Loss Damage Limits

USPS includes limited coverage for certain packages and services at no additional charge. If your package becomes lost or damaged, file a claim directly with the USPS.

Service

USPS Included Coverage

ParcelGuard Max Coverage*

Priority Mail Express

up to $100

$10,000

Priority Mail

up to $100

$10,000

Ground Advantage

up to $100

$999.99

Media Mail

not included

$10,000

Priority Mail Express International

Up to $200 for merchandise

Up to $100 for documents

$10,000

Priority Mail International

Up to $200 for merchandise

Up to $100 for documents

$5,000

First-Class Package International

not included

$999.99

If you would like more coverage than the USPS-included amount or to add insurance to a service that USPS does not cover, add package insurance from ParcelGuard. ParcelGuard insurance is available when a form of delivery confirmation has been added to the shipment.

*ParcelGuard Max Coverage is the value per package.

UPS Shipment Coverage Limits

UPS provides maximum liability coverage called "Declared Value" for shipments up to $100 in value. If your package is missing or damaged, you can file a claim with UPS using our online form.

Service

UPS Included Coverage

ParcelGuard Max Coverage*

Domestic and International

up to $100

$10,000

UPS Mail Innovations

up to $100

$1,000

If you would like more coverage than what is included with UPS shipments, purchase additional coverage through ParcelGuard.

*ParcelGuard Max Coverage is the value per package.

DHL Express Shipment Coverage

DHL Express provides default coverage that covers either the declared value or a specific cost per kilogram (whichever is lower). The cost per kilogram differs depending on how the package is shipped - by road or by air. Review Section 6 of the DHL Express Terms & Conditions for details.

Please be aware that DHL Express reserves the right to change the per kilogram reimbursement rate at any time.

Review our File a DHL Express Claim help article for details about filing a claim for a DHL Express shipment.

If you would like more coverage than what is included with a DHL Express shipment, purchase additional coverage through ParcelGuard.

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