Troubleshooting: My Printer is Not Printing

There are several things to check when your postage and labels aren't printing. This article will guide you through the most common troubleshooting steps so that you can quickly get back up and running again.

We recommend following the general troubleshooting steps in this article first. Then, if needed, there is a list of printer and error-specific articles at the end of this article that can provide additional troubleshooting steps if needed.

1. Check Your Printer & Print a Test Page

Select your operating system to see the troubleshooting steps.

Windows

Check that your printer has not accidentally been powered off or unplugged from an electrical outlet and that the printer is still connected to your PC.

If the printer was powered off, unplugged, or disconnected from your computer power it on and reconnect it. Then, reboot your PC.
Verify that you can print a Windows test page to the printer.
- Open the Windows Control Panel.
- Launch Devices and Printers.
- Right-click on the icon for your printer and select Printer Properties.
- Click the Print Test Page button.

After checking your printer, were you able to print a Windows test page?

Yes! Next, make sure that the Endicia printer setup is correct.
No: Since you have verified that the printer is on and is connected to your computer and Windows still cannot print to the printer, please contact your IT department or the manufacturer of your printer for support.

macOS

Check that your printer has not accidentally been powered off or unplugged from an electrical outlet and that the printer is still connected to your computer.

If the printer was powered off, unplugged, or disconnected from your computer, power it on and reconnect it. Then, reboot your PC.
Click the Apple menu and select System Preferences.
Select the printer from the list and click Options & Supplies.
Select the Utility tab.
Click Print Test Page.

After checking your printer, were you able to print a test page?

Yes! Next, make sure that the Endicia printer setup is correct.
No: Since you have verified that the printer is on and is connected to your computer and you still cannot print to the printer, please contact your IT department or the manufacturer of your printer for support.

2. Check Your Printer Setup

For the best experience, make sure that Endicia Connect is installed and running properly. Without Endicia Connect, you may not be able to print all types of postage or use all types of printers.

Follow the steps in the Using Endicia Connect help article to download and install Connect. Installing Connect will ensure that you are running the latest version.
After installing Connect, reboot your computer.
Log into Endicia and print a sample label, NetStamps sheet, or envelope.

Did reinstalling Endicia Connect resolve your printing issues?

Yes! Great! You're all set.
No: Try reinstalling the printer's driver.

3. Reinstall the Print Driver

The steps to reinstall a print driver will differ depending on the type of printer you are using. We've included a few links and suggestions in this section to help.

Follow the steps in our Reinstall a Printer Driver in Windows help article for detailed steps on manually reinstalling drivers for inkjet, laser, or Zebra branded thermal printers.

Check Your Printer Manufacturer's Website

In many cases, the printer manufacturer's website will allow you to download software specific to your printer. The software will guide you through the process of reinstalling your printer. Try checking the Support, Support and Downloads, or Downloads section of the printer manufacturer's website.

Helpful Resources for Endicia Supported Thermal Printers

Zebra ZSB 4" Thermal Printer: Visit the Zebra ZSB Support Page for a Quickstart Guide and additional tutorials related to your printer.
Zebra ZD220 Thermal Printer: Visit the ZD220 Support Page for a Getting Started Guide and additional tutorials related to your printer.
ProLabel Express Printer: Follow the steps in our Endicia ProLabel Express help article for detailed steps on how to reinstall your printer.
DYMO LabelWriter 5XL: Download the DYMO LabelWriter 5XL manual for detailed instructions on how to reinstall your printer.

Did reinstalling the print driver resolve the printing issue?

Yes! You're all set!
No: Please reach out to support so we can help.

Additional Printer-Specific Troubleshooting

DYMO Printer Troubleshooting: Helps you troubleshoot several common issues specific to DYMO printers.
Zebra & Eltron Printer Issues: Troubleshoot issues related to printing thermal labels with Zebra or Eltron printers.
How to Install a Printer Driver in Windows: Guides you through manually reinstalling print drivers for inkjet, laser, or Zebra branded thermal printers.