File a USPS Claim

You can file an insurance claim for loss or damage if your USPS package is not delivered in good condition or isn't delivered at all.

USPS automatically includes a certain amount of loss/damage coverage for most USPS services.

If these qualifying shipments are not delivered or are damaged in the process, you will need to file a claim with USPS.

Claims Must Be File with the USPS

All USPS Claims must be filed directly with the USPS. You will need to log into your USPS account to do so. If you don't have a USPS account, you will need to create one. Go to to get started.

If you have purchased additional insurance via Endicia, you will need to file a separate claim with our insurance partner, ParcelGuard. Learn how to file a claim with ParcelGuard

File a claim with USPS

Gather these documents:

Adhere to the following timeframe for filing a claim:

For domestic shipments:

Damaged or missing contents claims can be filed immediately and must be filed no later than 60 days from the date of mailing.

  • Insured Mail (includes Ground Advantage and Priority Mail) - 15 to 60 days

  • Priority Mail Express - 7 to 60 days

  • APO/FPO/DPO Priority Mail Express - 21 to 180 days

  • APO/FPO/DPO Insured - 45 days to 1 year

For international shipments, you must file claims within the following time limits:

For damage claims, you must hold onto the damaged property until the claim has reached a resolution. Failure to do so will result in denial of the claim.

  • Priority Mail Express International - 3 to 90 days

  • Priority Mail Express International with Guarantee - 3 to 30 days

  • Priority Mail International - 7 days to 6 months

  • Registered Mail Service - 7 days to 6 months

Submit the claim online or in person:

For a visual walkthrough of this process, watch the USPS video guide to filing a domestic claim:

For more information about USPS claims, please refer to USPS FAQs.

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