When your c210 is not working, it is likely caused by one of the following three reasons.
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You are not on the latest version of the Stamps.com software
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There is a connection issue between the c210 and your computer
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The c210 driver needs to be updated
Follow the steps in the sections below to get your c210 up and running again.
When using the c210 with the Stamps.com PC software, be sure that you are running the latest version of the Stamps.com software. If you use Stamps.com Online, please skip these steps and continue with the next section.
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Open the Stamps.com software, go to the Help menu, and select About Stamps.com. Check the version number of the software.
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Go to the Stamps.com download page. Compare the version number of your software to the latest version on the download page. If you are not on the latest version, we recommend that you download and install the latest version.
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Launch the Stamps.com PC software and try using the c210.
Were you able to use the c210 in the Stamps.com software?
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Yes! Great. You are all set.
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No: Check the connection between your c210 and computer.
Follow these steps to ensure the c210 is successfully connected to your PC.
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Exit the Stamps.com software. Then, power off the c210.
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Unplug the USB cord from the c210 and from your PC. Inspect the cord for signs of obvious damage or wear. Replace the cable if necessary.
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Plug the USB cable back into the c210 and your PC. Power on the c210.
Sometimes, it helps to plug the c210 into a different USB port on your computer.
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Open the Windows Control Panel. Then, go to Devices and Printers.
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Search for the Stamps.com c210 Printer Scale icon in the list of available printers.
Did the c210 show up in Devices and Printers?
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Yes! Great, launch the Stamps.com software and try to use the c210 to weigh a package or print.
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No: OK, try reinstalling the print driver.
You will need the CD-ROM that came with your c210 combo device.
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Open the Windows Control Panel. Then, go to Devices and Printers.
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Right-click on the icon for your printer and select Printer Properties.
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Select the Advanced tab.
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Click the New Driver button. Follow the steps to reinstall the printer driver for your printer.
Can you use the c210 in the Stamps.com software after reinstalling the driver?
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Yes! Great. You are good to go.
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No: Please reach out to support so that we can help.