How to Contact Support

If you need any assistance with Endicia, you have several options for technical support.

Chat Support

You can chat with our Endicia Assistant 24/7 for answers to frequently asked questions.

To do this, please log in to your Endicia account. Once you’re signed in, go to the Help tab and select Chat with us.

Email Support

Email support is available at any time and you'll receive a response within 1 – 2 business days.

Please use the Contact Us form to submit an email to our team.

Recent Support Updates

We have recently made updates to our support services. Emails may look different when you contact our support team.

Phone Support

Telephone support is available Monday - Friday from 8am - 8pm Central Time. Call the toll-free number 1‑877‑522‑8510.

For Enterprise and High-Volume plans, you will find your support phone number in your account's Help menu.

Help Center

Our online help center is available 24/7 with information about carrier services, how-to guides, and troubleshooting steps, so you can learn how to use features or resolve common issues right away.

System Status

For real-time updates about Endicia servers and networks, please visit our System Status page.

Using the Chat Widget

When you open the chat widget, you'll be greeted by the Endicia Assistant. The Endicia Assistant can answer many of your questions about Endicia instantly. Ask the Assistant a question or describe your issue in a complete sentence. The Assistant will provide step-by-step guidance for specific tasks and share help articles that can answer your questions.

The Endicia Assistant also has a feature called persistent conversations, which means you can leave the conversation at any time and pick it up again later or receive an email notification when a response was provided to you.

Once you're done with your chat, just close the widget and it will be ready for you next time!

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