Performance Troubleshooting

Several factors can contribute to performance issues when using Endicia. This article will guide you through several troubleshooting steps to help you improve poor Endicia performance.

See our Troubleshooting Guides for more assistance with issues and errors.

1. Avoid Internet Explorer

Endicia is not supported on Internet Explorer. Try running Endicia in either Google Chrome or Mozilla Firefox.

2. Verify that your web browser is up to date

Browser developers will occasionally release new features that enhance your experience. The longer you forego updating to these newer versions, however, the more your browsing experience can be negatively impacted.

While most web browsers automatically update, it is a good idea to double-check to make sure that auto-update is turned on and that you are running the most up-to-date version of your web browser.

Click on the links below for detailed information on updating your browser.

3. Disable Pop-up Blockers

When you're browsing the web, pop-up blockers can be an effective tool to allow for a safer, distraction-free experience, but keep in mind that any pop-up you encounter in Endicia is there natively to help with your workflow. Endiciawon't include any annoying banner ads or intrusive pop-overs. Various pop-up blockers can interfere with Endicia functionality, causing crucial elements of the interface to not properly load.

  1. Make sure that the pop-up blocker in your web browser is disabled. Click the link for your web browser below for detailed steps.

  2. Make sure that any third-party pop-up blockers or web browser pop-up blocker extensions are disabled.

4. Try Incognito/Private Mode

If you are running multiple browser plugins or want to see if it's time to clear your cache and cookies, log in to Endicia from an incognito/private window. Private windows don't store cached files or cookies like a standard browser window, and it won't run any potentially interfering security plugins. It's even some users' preferred browsing method.

Review these articles for instructions on opening an incognito/private window:

5. Clear Cache and Cookies

Cached files and cookies are time-saving shortcuts when browsing as they store login credentials, save images, and more - thus cutting down on login/load time. However, over time these browser-stored files can become out of date and interfere with a website, particularly one as dynamic and complex as ShipStation.

Common signs that it may be time to clear your cache and cookies include having login issues, trouble with pages fully loading, or unresponsive buttons. Follow the steps below for clearing a browser's cache and cookies.

For more information, see our guide Clear Desktop Browser Cookies & Cache.

Was this article helpful?
0 out of 0 found this helpful

Can't find what you're looking for?

We’re here to help you.
Submit a request