Auth0 Multi-Factor Authentication (MFA) for Your Endicia Account

We've got your account covered! Auth0 Multi-Factor Authentication (MFA) adds an extra layer of security to your account, helping to prevent fraud and protect your personal information.

What is Auth0 Multi-Factor Authentication (MFA)?

Auth0 Multi-Factor Authentication (MFA) is a security feature designed to provide additional protection for your Endicia account. It goes beyond just using a password by adding a second step to verify your identity, such as a one-time code sent to your phone or a push notification.

Why is it Important?

With cyber threats on the rise, passwords alone are no longer enough to keep your accounts safe. MFA significantly reduces the risk of unauthorized access.

How Does it Work?

When logging into your Endicia account, you’ll be prompted to enter a one-time code as part of the verification process. This code will be sent to you via your chosen method—phone call, text message, or email—providing an extra layer of security to keep your account safe.

EDC_VerifyYourIdentityPrompt_EnterCode.png
EDC__VerificationCodeEmail.png

Troubleshoot: Verification Issues

You may encounter the following issues when attempting to verify your account.

Not Receiving Your Verification Code

If you're unable to receive your one-time code, please try the following:

  • Check your spam folder.

  • Verify the email or phone number have been entered is correct.

  • Confirm that the email address or phone number you provided is associated with your account.

    • To do this, please follow these steps:

      • 1) Go to Settings > Manage Account.

      • 2) Click Profile > Personal Contact info.

        EDC_Manage_Account_Profile_PersonalContactInfo.png

If you’re still unable to receive your one-time code, please reach out to our support team for further assistance.

'Your Account has Been Blocked After Multiple Consecutive Login Attempts' Error

This error message indicates that you have exceeded the maximum number of login attempts. To resolve this error, please reset your password.

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